American Airlines want to personally apologise to Dr Rowe and her son for their experience, and have fully refunded their travel.
A woman, who is a doctor and mother, was told to cover up her outfit or she would not be allowed to fly.
Dr Tisha Lowe is a family doctor from Houston, Texas. Photo: Facebook
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Rowe (pictured) said she was almost at her seat when a flight attendant asked her to come to the front of the plane without explanation.
Rowe was then directed onto the gangway and asked if she had a jacket she could wear as crew had deemed her outfit “inappropriate”.
“I have a very curvaceous body, and I put my body in bold colours, so you’re going to see it,” Rowe told Business Insider. “But it’s not vulgar. It’s not inappropriate.
“If you put someone who’s a size 2 in the exact same outfit next to me, no one would be bothered.”
Rowe was told to change her outfit or cover herself up if she wanted to be allowed back onto the flight.
She did not have an alternative change of clothing available and asked if she could borrow an airline blanket and wrapped it around herself. She was still forced to ask three further times before being allowed back on the aircraft.
Rowe decided to put photographs of the outfit she was wearing on Twitter.
Here is what i was wearing when @AmericanAir asked me to deplane for a talk. At which point I was asked to “cover up”. When defending my outfit I was threatened with not getting back on the flight unless I walked down the aisle wrapped in a blanket. #notsofriendlyskies pic.twitter.com/AYQNNriLcq
— Tisha Rowe MD, MBA (@tisharowemd) July 1, 2019
The tweet has since had more than 12,000 likes and retweets.
“You are not dressed inappropriately at all. It’s not your clothes, it’s your curves. Shame on American Airlines,” wrote Twitter user Jasmine Marcelin.
“How else should one dress in June from Kingston to Miami?” added Danielle Johnson. “Sweats? Jeans? Turtleneck? Three-piece suit? Floor length skirt? Her breasts and butt were covered. You policed her curves. Shame on you.”
American Airlines’ terms of carriage state passengers should “dress appropriately; bare feet or offensive clothing aren’t allowed”. It does not define what clothing is considered “offensive”.
An AA spokesperson said: “We were concerned about Dr Rowe’s comments, and reached out to her and our team at the Kingston airport to gather more information about what occurred.
“Unfortunately, we’ve been unable to reach Dr Rowe or leave a message at the number provided. We want to personally apologise to Dr Rowe and her son for their experience, and have fully refunded their travel.
“We are proud to serve customers of all backgrounds and are committed to providing a positive, safe travel experience for everyone who flies with us.”