Air Canada has launched an investigation, confirming the incident, and said they were in contact with the passenger concerned.
A woman was left alone in an Air Canada plane after it was locked following its landing.
Tiffani Adams took a 90-minute Air Canada flight from Quebec to Toronto on June 9. She fell asleep during the flight and awoke to see the aircraft empty, cleared and parked in Toronto.
She had somehow been left inside the dark plane, which appeared to have been locked for the night.
“I fell asleep probably less than halfway through my short 1.5-hour flight,” she said, in a message posted on Air Canada’s Facebook page.
“I wake up around midnight (few hours after flight landed) freezing cold still strapped in my seat in complete darkness (I’m talking pitch black).”
She called a friend but her phone died around a minute into the call. Adams then attempted to charge the phone but found that the plane’s power had been switched off.
“I can’t charge my phone to call for help I’m full on panicking [because] I want off this nightmare asap,” she said.
“As someone with an anxiety disorder as is I can tell you how terrifying this was,” she wrote. “I think I’m having a bad dream bc like seriously how is this happening!!?”
Adams said she found a torch in the plane’s cockpit and eventually made her way to the aircraft’s main door. She eventually opened the door, only to find herself around 50 feet above the ground and unable to negotiate the drop beneath her.
She sat with her legs dangling out of the aircraft while sending out distress signals with her torch. Adams said she was unable to tell how much time had passed before she saw a man driving a luggage cart, who passed the plane.
She said she flagged the startled airport employee down, saying he was “in shock” to see her.
“He [asked] how the heck they left me on the plane,” Adams said, describing her rescue. “I’m wondering the same.”
The incident has left Adams with recurring “night terrors”. She said she struggled to sleep and would wake “anxious and afraid [she was] locked up someplace dark”.
Air Canada has launched an investigation and confirmed the incident took place.
“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.