According to the OAG Punctuality 2020 Report, Garuda Indonesia scored an on-time airline performance of 95.01% in 2019 followed by Copa Airlines, Skymark Airlines, Hawaiian Airlines and the LATAM Airlines Group.

By Ian Horswill


Posted on January 6, 2020

Most passengers loathe waiting for a delayed plane when there’s an important business meeting lined up. Thankfully one particular airline has been getting it right more than others. The OAG Punctuality League 2020 has revealed the world’s most on-time airlines and the top performer may surprise you.

Garuda Indonesia is ranked #1 on OAG’s Punctuality League 2020 Report which is based on 57.5 million flight records using a full-year’s data from 2019 to create a ranking of the best on-time airlines and airports.

Garuda Indonesia operates international flights to a number of destinations in Southeast Asia, East Asia, South Asia, the Middle East, Australia and Europe from Soekarno–Hatta International Airport in Tangerang, near Jakarta. This is alongside services to Australia and Asia from Ngurah Rai International Airport in Denpasar, Bali. It also flies domestic flights from both Sultan Hasanuddin International Airport in Makassar and Kualanamu International Airport in Medan.

Once regarded as the airline with one of the worst safety records among the world’s national carriers, Garuda Indonesia has revamped its image after being banned by the European Union from flying to Europe in June 2017 after flight 200, a scheduled domestic passenger flight between Jakarta and Yogyakarta, Indonesia, overran the runway at Adisutjipto International Airport, Yogyakarta, bursting into flames and killing 20 passengers and a crew member.

one-time airlines, OAG Punctuality 2020 Report

The EU ban forced Garuda Indonesia to carry out widespread reforms to improve both its safety and service standards. Garuda Indonesia’s fleet was nearly doubled with the introduction of new aircraft including the Boeing 737-800 and Boeing 777-300ER. Garuda also added more destinations by starting or resuming service to destinations such as Amsterdam, The Netherlands, and London. The European ban on Garuda was lifted two years after the crash in June 2009, and the airline resumed service to Europe shortly afterwards with the inauguration of a one-stop service from Jakarta to Amsterdam via Dubai.

According to OAG, Garuda Indonesia scored an on-time airline performance of 95.01% in 2019.

OAG’s Punctuality Rankings puts Garuda Indonesia at the top of the most on-time airlines, ahead of Copa Airlines, an international airline based in Panama in Central and South America; Skymark Airlines, a budget airline in Tokyo; Hawaiian Airlines, an international airline based in Honolulu; and LATAM Airlines Group, an international carrier based in Chile’s Santiago.

Rounding out the top 10 on-time airlines is Aeroflot, All Nippon Airlines, Jetstar Asia, Singapore Airlines and Thai AirAsia.

on-time flights, OAG Punctuality 2020 Report

The ranking also compared airports in five different categories across the world – small, medium, large , major and mega. Istanbul Sabiha Gökçen International Airport was the best ranked major airport (20-30 million seats) with an on-time score of 83.42%, followed by Minneapolis/St Paul International Airport, Detroit, Sao Paulo Guarulhos in Brazil; Charlotte, Phoenix, Miami, Doha, Houston and Las Vegas.

In the “mega” airport category (30 million seats plus), Moscow’s Sheremetyevo International Airport took first place with a score of 86.87%, with Tokyo’s Haneda ranked second with 86.60 per cent and Singapore’s Changi Airport ranked third.

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